If you've lost your password or username, please contact Annabelle through Reception on (+33 or 0) 5 65 27 56 00. From the UK dial 0871 780 1444. From your lodge dial 9. Or e-mail administration.

Your username or a new password will be sent to the e-mail address we have on file for you. Receptionists do not have access to the Owner's Cupboard and cannot give you this information.

Receptionists cannot reset your Owner's Cupboard password.

Owners must log in to access the Owner's Cupboard. Each owner was sent an e-mail with a unique username and password. You can change your password to something easy to remember in the Owner section.

If there is no activity for 20 minutes you will automatically be logged out and must log in again. This is to protect the security of your information when a computer is unattended.

The clock restarts each time you change pages, open a document, or click on a link (for example, to view a Bulletin Board post or comment). Typing does not restart the clock. If you are distracted while composing a comment you may time out before completing it.

Information pages are updated by the SGCC board and management with items of interest to all owners. A dropdown list allows quick access to items posted here.

The Owner page allows you to change your password at any time. On the Control Panel, select Change Password:

• Password: Enter your NEW password
• Confirm Password: Re-enter NEW password to confirm
• Click Change to accept the change
• Click Back to Lodge to return to your My Lodge page

The My Lodge page contains information specific to your lodge. Other owners cannot see this page.

• Lodgexxx: messages and documents you have posted for SGCC board members and management.
• Admin Content: Messages posted by SGCC such as responses to queries you have made, status of maintenance issues, invoices, statements, etc.
• File Repository: items uploaded either by you or by SGCC.
  • Click View File to open and view the file.
  • You can Delete items you uploaded, but not those posted by SGCC

To edit this section, select Click here to edit lodge and upload files.

• Title: Defaults to your username. You can change this.
• Content: Type any information you wish to pass to SGCC.
  • When you have completed your message, click the Update button. If you do not click Update, the message is not saved.
  • If you do not click Update within 20 minutes the system will time out and your message is not saved. If you are preparing a lengthy document, it is advisable to create it on your computer (eg. using Word) and upload it using the File Repository. A short message in this section can describe it.
• File Repository: Documents uploaded by you or the Club relating to your lodge. You can delete documents you uploaded, but not those posted by the Club.
• Upload File: You can upload any kind of document such as photos, spreadsheets, word processing files, etc.
  • File: Type the full document name in the box or click the Browse button to find the document on your computer.
  • Click the Upload Now! button to upload the file. This may take one or two minutes, depending on the size of the file.

NOTE: The Owner's Cupboard does not notify the Club when something is posted. Please contact the Club if you wish to draw their attention to an item you have placed there.

The Bulletin Board is a place for owners to share hints, tips, questions, and arrange social events. Any owner can add an item or comment on any other item.

Owners are encouraged to check the BB frequently for new posts. If you wish to publicise your post (for example, you're planning an event or get-together) please contact administration to have it included in the next newsletter.

Help buttons give quick reminders for viewing the posts

• Latest Entries: Most recent entries appear at the top of the list
• Calendar: Dates highlighted in green have posts. The date you're viewing is shown in orange.
• Select Category: Choose a category from the dropdown list to view posts for that subject. Select View All to see all posts.
• Click the Title for any entry to view or add posts for that entry.
  • The username for the person making the post appears beneath the title

To comment on an existing post:

• Click on the Title of the post. This will give you a list of existing comments (if any) and a box to add your own comments.
  • Type in your comment and click Add Comment. (You will time out if you do not click Add Comment within 20 minutes.) Your comment appears at the top of the comments for this post.
  • Owners cannot delete comments from the Bulletin Board. If you wish to delete your comment or find a comment offensive and wish to have it removed, please contact administration.

To create a new post:

• Click Add Post on the upper right corner of the page (under Logout).
• Choose a Title that summarises your subject
• Choose a Category.
  • If you would like to add a new category, contact administration.
• Write your post.
• Click the Add button to add it to the Bulletin Board. It will not appear until you do this.
  • You will time out if you do not click Add within 20 minutes of starting to write your post.
• After you press Add you will be able to include up to two attachments and update your post, but you must do this before leaving this page. Once you leave the page you cannot change this post.
  • scroll to the bottom of the page.
  • type in the complete name of the Primary File you wish to upload, or use the Browse button to find it on your computer. Click Upload Now to add it to your post.
  • do the same with any Secondary File.
  • If you upload further files, they will replace those already uploaded.
  • Make any amendments to your comments and click Update.
  • Your post is now on the Bulletin Board.

To change a post:

• You cannot change a post. Contact administration and ask for it to be changed or deleted.

To delete a post:

• Owners cannot delete a post. If you wish to have any post deleted because it is obsolete, incorrect, or offensive, please contact administration.

1. I can't remember my username or password. What do I do?

• Usernames and passwords were sent by e-mail to all owners. If you no longer have this e-mail, administration can give you your username and a new password. Click here for more information.

2. Why have I been returned to the Login screen?

• Your session times out if there is no activity for 20 minutes. Please log in again.

3. Can I change my password?

• Yes. Passwords can be changed on the Owner screen. Click here for more information.

4. Why can't I see the comment I posted on the Bulletin Board?

• Click the Title of the post to see your comment.
• If you did not click Add Comment after writing your comment, it will not appear. Please rewrite it and click the Add Comment button when you finish.
• You timed out before completing your comment.
• Click here for more information

5. Why can't I see the Bulletin Board item I posted?

• Check that you are viewing the right Category. If you're not sure, choose View All.
• Check that you have selected the right Date. If a date appears on the calendar in orange, you are viewing only items for that date. Select View All to see items for all dates.
• If you did not click Add after writing your post, it will not appear. Please rewrite it and click the Add button when you finish.
• You timed out before completing your post.
• Click here for more information

6. I made a mistake on my Bulletin Board post. How can I change it?

• You cannot change a post. Create a new post or contact administration to change or delete the old one.

7. Why have you changed the name of the file I uploaded to My Lodge?

• A number is appended to the beginning of your filename to ensure it is unique to your lodge. Only you and Club management can view it.

8. When I tried to type a comment the system threw me out. Why?

• You have taken more than 20 minutes to write your comment, or
• You forgot to click Add Comment when you were finished.